Five Step Carpet Care of Asheville NC provides rug and carpet cleaning services at the most affordable price in Asheville NC.

Back to Business!

/in /by

COVID-19 Update:

Five Step Carpet Care is back to business! Both the state of North Carolina and the city of Asheville have relaxed their stay-at-home orders in recent weeks, which means that we can now return to doing what we do best. Carpet and rug cleaning, wood floor cleaning, tile and slate cleaning, and upholstery cleaning services are back.

During the most stringent period of the shutdown, we were unable to provide services in occupied dwellings, but now we are free to do so.

Of course, the danger isn’t completely over, and we are still taking healthy precautions to prevent spread of the virus. We are wearing masks, using hand sanitizer, and monitoring the health of our staff.

Give us a call to schedule your appointment! 828.237.3237

Coronavirus/COVID-19 Update

/in /by

Earlier this week we published our company’s official response to the Coronavirus/COVID-19 crisis, and assured customers that if anything changed, we would let everyone know.

Well, not unexpectedly, a few things have changed! Read on to find out how recent developments have affected our business.

Still Providing Services at Unoccupied Properties

As a result of Buncombe County’s shelter-in-place policy that began on Wednesday, as well as North Carolina’s stay-at-home order (announced yesterday), we are temporarily changing our business practices to comply with the law and to help keep WNC safe and healthy.

Rug Cleaning Services

Until further notice, Five Step will only be able to perform cleaning services in unoccupied properties. To clarify, we can still clean carpets, upholstery, wood floors, and tile in homes, businesses, and vacation properties that are currently vacant or unoccupied.

In addition, we are still taking rugs for cleaning in our Asheville facility, and we are still offering pick-up and delivery service for rugs.

Health and Safety Precautions

As we mentioned in our last update, our crew is taking extra precautions to prevent spread of the coronavirus, such as wearing gloves and face masks, washing hands frequently, closely monitoring our health, and practicing social distancing.

We know this is a tough time for many people in our community. We hope that everyone stays safe and healthy!

 

Five Step’s Response to Coronavirus/COVID-19

/in /by

To all Five Step Carpet Care Customers,

We wanted to take a moment to share with you how we are responding to the ongoing Coronavirus (COVID-19) crisis.

For the time being, we are still open and working. There are still people (and businesses, and churches) in the community who need our services, and we want to keep providing those services as long as it’s feasible to do so.

Customers can still make an appointment with us to have carpets, upholstery, wood floors, or tile cleaned. And of course we are still providing our rug cleaning service at our Asheville facility, with pick-up and delivery available.

Our crew is taking extra precautions, too. We’re staying abreast of cleaning industry standards on how to prevent the spread of coronavirus. Our cleaning solutions are proven to kill 99.99% of viruses. We are wearing gloves to avoid spreading germs. Crewmembers are closely monitoring their own health, and of course no one with a fever, cough, or any other symptoms will be allowed to continue working.

We also remain alert to the news and to local, state, and federal guidance that may cause us to alter our policies going forward, and we will post here on the blog, as well as on our Facebook page, if anything changes.

We hope everyone is staying safe and healthy in these uncertain times.

Five Step Now Carrying Rug Pads!

/in /by

What kind of rug backing should you use underneath your fine rugs?

We’ve been asked that question many times by our customers, and now we have an in-house solution!

Oriental rugs add beauty and character to your home’s interior, but they are often a pain to deal with. They slip around on your hardwood floors. They can bunch up and cause tripping hazards.

To help our customers keep their rugs in place, we have begun carrying Duo-Lock rug pads. The Duo-Lock is an extra cushioned, high performance, rubber-backed rug pad. It’s non-slip and will work with your oriental rugs, Persian rugs, and any kind of area rug. It has maximum gripping power and can be used on hard floors or carpets. Using an underlay solution like the Duo-Lock can help prolong the life of your rug by eliminating friction to the bottom of the rug. It even provides added padding for the comfort of your feet!

The Duo-Lock can be trimmed to fit any rug size. It is mold, mildew, and moth resistant and is easy to clean. This pad is guaranteed to retain its non-slip properties for ten years with proper maintenance.

Duo-Lock rug pads are available now! To get yours, give us a call at 828.772.1824 or get in touch via our contact form today. And while you’re at it, why not treat those fine rugs to a spa day at Five Step’s Asheville facility?

 

Meet Our Crew!

/in /by

Not to brag, but at Five Step Carpet Care, we’re proud and honored to have the best crew around! Our employees are skilled, professional, and friendly, and they also have cumulative decades of experience cleaning carpets, upholstery, and more. Our clients are always commenting on how neat and knowledgeable these guys are.

Meet the Crew

Intro- Version 1 from StoryShare on Vimeo.

Bottom line: our clients deserve top-quality service from top professionals, and we strive every day to deliver just that. We truly believe that you won’t find a better crew out there. But why not find out for yourself? If you’re in need of carpet, rug, upholstery, wood floor, or tile cleaning in the Asheville, NC area, give us a call at 828.772.1824 or get in touch via our contact form today!

Five Step Company Values

/in /by

At Five Step Carpet Care, we don’t cut corners, we clean them! Our company values go a long way toward keeping our customers happy. We love to see the smiles on their faces when we get the job done right the first time.

Check out this video of our valued employee, Russell, as he tells a little bit about what makes Five Step so exceptional.

If you live in Asheville, Hendersonville, or the surrounding areas and you’re in need of exceptional carpet, rug, wood floor, tile, or upholstery cleaning, give us a call at 828.772.1824 or reach out on our contact form today. We’d love to put our company values into action for you!

 

Our Mission is What Sets Us Apart

/in /by

Check out our new video, where owner Scott Finney sits down to talk a little bit about Five Step Carpet Care, our mission, and what makes us so different from other carpet cleaning companies. Big thank-you to Amplified Media for producing the video!

If you live in the Asheville area and want to find out first-hand what makes Five Step so great, give us a call at 828.772.1824 or use our contact form to get in touch today!