Our Five Steps Are What Sets Us Apart

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A lot of customers ask us, “Five Step Carpet Care? What are the five steps all about?” Well, we don’t make staircases and we haven’t created any new dance moves lately. The “five steps” refer to our unique carpet cleaning process that, along with our reliability and professionalism, make us Asheville’s best carpet cleaning company. If you’ve hired us to clean your carpets, then you know from experience that our five steps work! But you might still be mystified. What are the five steps?

We always aim to be honest and transparent with our customers. Unlike some companies, who will only answer questions about their process or cleaning solutions in vague terms, and who promise to get out stains and odors, only to have them re-emerge from beneath the carpet a few days after they leave. We don’t mind telling you exactly what our five step process entails, because we have nothing to hide! Our cleaning solutions are every bit as clean and honest as we are with our customers.

Our green carpet cleaning solution is non-toxic, biodegradable, colorless, odorless and hypoallergenic. It contains no soap, bleach or enzymes. That means it’s safe for your carpets and healthy for your kids and pets. Also, we use a lot less water than our industry competitors. This means lower risk of shrinkage and color fading, and it’s much more environmentally friendly and sustainable than the water intensive processes most other companies use. Since our cleaning solution is soap-free, your carpets will stay clean longer, as there is no residue left over for dirt and grime to adhere to.

At Five Step Carpet Care, we believe that honesty is the best policy, and that if we only use the most environmentally friendly cleaning products, we can afford to be honest about what we use. We believe that the health of our clients, their pets, and the environment is more important than our bottom line. So without further ado, here are the famous “Five Steps”!

  • STEP 1: A professional soil extractor is used to remove deep down dirt, dust and allergens.
  • STEP 2: Non-toxic cleaning solution is applied to carpet fibers with special attention given to problem areas.
  • STEP 3: A professional rotary activator is used to loosen and lift deeply embedded soil and stains from the carpet. At this step, we also use hot water extraction if necessary.
  • STEP 4: A machine with a special 100% cotton bonnet is used to remove any remaining soil and pollutants. It also accelerates drying.
  • STEP 5: Carpet pile is groomed to give it the new carpet look and feel. Furniture is placed back to its original position with special protective pads.

And that’s it! Not so complex, and it really works! If you’re looking for green carpet cleaning in Asheville, NC and the surrounding areas, give us a call at 828.772.1824 or use our contact form to drop us a line today!

Area Rug Cleaning Weaverville NC

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Hey Weaverville! Are your area rugs starting to look a little…grimy? Vacuuming and spot treatment not working? We can help with that!

Five Step Carpet Care is western North Carolina’s most trusted provider of rug cleaning services. From throw rugs to simple area rugs to fine Persian and Oriental rugs, we’ve cleaned them all!

Even though we use the gentlest process for cleaning rugs, our great results frequently astound our clients. Even the dirtiest rugs with the most permanent-looking stains come clean in our facility. Don’t believe us? Check out some of our before and after pictures to see what we mean.

Our cleaning process is safe for all types of rug fibers, including wool, and will not cause running or fading of colors. Plus, our cleaning solutions are guaranteed healthy and non-toxic for people, pets, and the environment. Five Step is the most environmentally sustainable choice in Weaverville.

We even provide pickup and delivery service, so you don’t have to worry about how to get those heavy rolled-up rugs in and out of your car.

Check our website for current pricing.

We look forward to being your trusted source for area rug cleaning in Weaverville, or wherever you live in WNC. Give us a call at 828.772.1824 or use our contact form to get in touch today.

Wood Floor Cleaning in Weaverville NC

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Are you looking for professional wood floor cleaning in Weaverville, NC?

wood floor cleaning weaverville

Five Step Carpet Care cleans more than just carpets. Homeowners in Weaverville and across western NC also call us for their hardwood, pine, and laminate wood floor cleaning needs. Our reputation for top-quality wood floor cleaning services can’t be beat!

You don’t have to take our word for it. You can view the photographic evidence! Check out these before and after photos of our work before you make your decision.

Even though you keep your wood floors clean through regular dust mopping and polishing, there will probably come a time when you want a deeper clean. Pine and hardwood floors require periodic polishing to maintain the original shine and luster. Even engineered wood floors benefit from occasional deep cleaning.

Our environmentally sustainable wood floor cleaning process can restore the beauty and radiance of your floor, making it look like new. Our cleaning solutions are all-natural and contain no bleach, acids, enzymes, dyes or colors. So you’re not just cleaning your floor; you’re doing it in the environmentally safest way possible.

And if cleaning alone isn’t enough to make your floor shine, we can remove old layers of urethane or wax coating and refinish your floor in a new gloss!

If you live in Weaverville or anywhere else in WNC, and you’re looking for top-notch professional wood floor cleaning, give us a call today at 828.772.1824 or get in touch via our contact form today!

Best Carpet Cleaners in Weaverville NC!

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carpet cleaning weaverville nc

Why do our clients think we’re the best carpet cleaners in Weaverville NC? We could tell you all about how effective our cleaning process is, or how friendly and professional our staff is, or how our cleaning solutions are all 100% green and safe for your home and the environment. We could tell you it’s our industry knowledge that gives us a superior edge, or how customer service is what makes us shine, and all of that would be true! But we think you’d rather hear it from our customers themselves.

So we’re devoting this blog post to some of the great testimonials we’ve received from WNC homeowners and businesses over the years. Take a look at what our customers have to say about Five Step Carpet Care!

“Scott Finney and the Five Step Carpet Care team are hands down the best carpet, rug and upholstery service I’ve ever used. Their customer service, quality of cleaning and punctuality are consistently first in class. I’ve used them for my home as well as my health care office and it’s important to me and my patients that they use green products that are safe for the environment. Their philosophy that the customer comes first is clear in every aspect of working with this company and I’ve referred them to numerous coworkers and friends. Thanks Five Step for making my life easier and my house and office smell better!”

Dr. Larry Golson of Envision Eyecare

“Top notch service from the first phone call – to walking in our front door. Scott was so personable and made the whole experience easy. He was professional and his work is flawless. Very happy customer!”

Juliet, Homeowner

“We love Five Step Carpet Care and depend on Scott and his team for all our carpet cleaning needs (which were considerable with a particular feline companion we had… we’d highly recommend them to any and everyone!”

Mitchell, Homeowner

If you need carpet cleaners in Weaverville NC, give us a call at 828.772.1824 or use our contact form to get in touch with us today. Or if you just want to keep in touch, go like our Facebook page for carpet care news (and, okay, a few cat memes).

Weaverville Upholstery Cleaners

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Why do our customers say that we are the best upholstery cleaners in Weaverville? Well, for one thing, when we come to your home to clean your upholstery, we actually get it clean (unlike some of those other guys!) We can clean types of fabric that other companies won’t touch, and get out stains that other companies can’t clean. Take a look at some of our before and after pics to see what we mean.

But our commitment to excellent work isn’t the only reason for our great reputation! We’re also known for the friendliness and professionalism of our crew. Our customers love the fact that we arrive when we say we will, we treat our customers courteously, and we never leave a mess behind. We even wear gloves to prevent the transfer of oils, dirt, and sweat from our hands onto your upholstery!

And as if all that weren’t reason enough for our clients to consider us the best upholstery cleaners in WNC, we also use only green, sustainable, and non-toxic cleaning solutions. So when you call Five Step, you can be sure that your decision is the best one you can make not only for your upholstery, but for the health of your family, your pets, and the environment!

If you live in Weaverville, NC and are looking for top-notch professional upholstery cleaning, give Five Step a call at 828.772.1824 or shoot us a message through our contact form today.

Virtual Tour of the Five Step Facility!

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Ever wondered what happens to your rugs when we pick them up for cleaning?

When we pick up a rug from a customer’s home for cleaning, we bring it here to our facility off of Patton Avenue in west Asheville. This is where the magic happens.

asheville rug cleaning

This is where we bathe the rugs and hang the clean rugs up to dry.

 

Here is the area where we extract dirt and stains from your rugs.

 

Every tradesman needs his tools! The Wolverine is one of our most used pieces of equipment.

Finally, here is a short video tour of our facility.

 

If you live in the Asheville, NC area and are in need of rug or carpet cleaning, give us a call at 828.772.1824 or get in touch via our contact form today!

The Worst Carpet Cleaning Advice We’ve Ever Heard

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worst carpet cleaning advice

We’ve been in the carpet cleaning business for a long time, and when it comes to bad carpet cleaning tips, we’ve probably heard them all. From applying hairspray to carpet stains, to “ironing out” wax spills, here are the top seven worst pieces of advice we’ve heard!

  1. Just Google it. Actually, no, don’t. Google is an amazing resource for a lot of things, but when it comes to carpet cleaning, your best use of Google (or any other search engine, for that matter) is to find a reputable carpet cleaning company in your local area. There’s tons of “advice” on the internet for carpet cleaning, but just because you read something online doesn’t make it true! You’re much better off consulting a professional.
  2. Use Dish Soap. Dish soap can be used for a lot of non-dish related household cleaning chores, but carpet cleaning is not one of them. Although the sudsing action of dish soap might, possibly, maybe remove or reduce the appearance of stains, it will also leave behind a soapy residue that will not come out without drenching the carpet with water, which can cause mold and mildew to grow on and beneath the carpet. Dish soap can also dull the color and change the texture of your carpet. So keep the dish soap in the kitchen, and leave carpet cleaning to the professionals!
  3. Apply Hairspray. Honestly, who came up with this horrible advice? Hairspray leaves behind a sticky residue that will stiffen your carpet fibers and attract more dirt and contaminants over time. And it’s almost impossible to rinse out. In fact, hairspray stains are one of the more common problems we help our customers with, so obviously it’s a bad choice for a carpet cleaning agent. Remember: hairspray is for hair!
  4. Clean with Vinegar. Vinegar is enjoying a new revival as a multi-purpose, all natural household cleaning agent. You can find articles online that recommend using vinegar for cleaning anything from toilets to clothing to silverware. It’s true that vinegar is a powerful, non-toxic disinfectant, but it’s simply not effective for removing dirt or stains. (Sorry, vinegar evangelists!) And so it is definitely NOT a good choice for carpet cleaning applications.
  5. No. Just, no. First of all, if you use hydrogen peroxide on your carpet, you run a very real risk of bleaching or adulterating the color of the carpet. Secondly, peroxide can be harmful to the carpet fibers, causing them to fray. Again, leave the carpet stains to the professionals and leave the hydrogen peroxide in the bathroom where it belongs!
  6. Just Use Water. “It’s just water! What could it hurt?” Well, turns out, quite a lot. Applying water to a stain can cause the stain to spread, and, depending upon what caused the stain in the first place, wetting it could make it set into the carpet fibers and become permanent. If the stain was caused by an acidic agent, wetting it can reactivate the acid and potentially cause more harm to your carpet, and possibly to any people or pets who come into contact with the stain.
  7. Use a Hot Iron to Remove Spilled Wax. It seems like a logical solution—heat up the wax and it will melt and be easy to get off of the carpet, right? Well, not really. Often times, wax spills sit at the top of the carpet fibers. Melting the wax again can cause it to run down into the mat of the carpet, and possibly through the carpet backing and onto the subfloor. Plus, putting a hot iron on your carpet is a fire hazard. And you definitely don’t want to create a burn mark on your carpet. We can get out a wax spill, but we can’t get out a scorch mark!

 

We hope that this blog post helped clear up some of the confusion about home carpet cleaning advice that’s floating around the internet. If you live in the Asheville, NC area and you need carpet cleaning services from folks who know what they’re doing, give us a call at 828. 772.1824 or drop us a line now!

5 Upholstery Cleaning Myths, BUSTED!

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We’ve been in the business a long time, and when it comes to upholstery care myths, we’ve heard them all! Here are our top 5 most frequently heard misconceptions about upholstery cleaning, along with the real truth from industry professionals at Five Step Carpet Care.

 

  1. All upholstery cleaning companies are the same. Au contraire! Just as with any industry, ALL UPHOLSTERY CLEANERS ARE NOT CREATED EQUAL. We’ve published a handy checklist to help you make sure you are hiring a company that will do the job right, and treat you like the valuable customer that you are. Check it out here.
  2. An upholstery cleaner does nothing more than remove visible dirt. Wrong again! Proper upholstery cleaning not only removes visible dirt; it also tackles harmful pathogens that might be hidden in or under your upholstery. Things such as mold spores, bacteria, dander, and other allergens. It also freshens the fabric, making it look brighter and feel softer, and a good professional cleaning will also negate any musty odors coming from the upholstery or underneath it.
  3. Cleaning your upholstery causes it to deteriorate. Not true! We think this myth got started because there are improper cleaning methods, such as scrubbing, that can lead to deterioration of the upholstery fabric. But an experienced, professional upholstery cleaning service would never use these methods. At Five Step, we’re familiar with hundreds of different types of upholstery fabrics and how to clean them. We never use abrasives or harsh chemical agents on your upholstery. Rest assured that our gentle cleaning methods will NOT cause deterioration.
  4. DIY cleaning is just as effective as professional cleaning. Not likely. Although it is possible to clean your own upholstery using store-bought cleaning solutions and rental equipment, chances are high that your efforts will not produce the same results as a professional upholstery cleaning service. Why? Because professional cleaners have tons of experience that the average consumer does not, and because the equipment we use is of much higher quality. Since improper cleaning can damage your upholstery or lead to mold and mildew growing inside of your furniture cushions, it’s much more cost effective to hire a competent professional. We wrote an entire blog post on this topic last year. Check it out to learn more.
  5. It’s not worth the money you spend. Your furniture represents a significant investment in your home and your continued ability to enjoy it. If your furniture is dirty, you won’t enjoy it nearly as much. And in addition to present enjoyment, professional cleaning can be a smart financial decision in the longer term. Quality furniture can last a very long time—if it’s properly cared for. A yearly or bi-yearly cleaning for your sofa and chairs is much cheaper in the long run than having to replace them every few years because they look dingy and smell funny.


If you live in the Asheville, NC area and are in need of top notch professional upholstery cleaning, give Five Step a call at 828.772.1824 or drop us a line via our contact form today!

 

5 Signs You Should Invest in Rugs

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Is it time to update the look and feel of your home? If so, there are a lot of things to consider, and one of them should be whether or not to invest in area rugs! Would your home benefit from the addition of rugs? Here are 5 signs to watch for.

  1. Your wood floors are getting scuffed by furniture, feet, or pets. It’s an undeniable truth that floors are meant to be walked on. And over time, all that walking can cause residual damage to your beautiful hardwood or laminate wood floors! One of the great benefits that area rugs provide is protection for the bare floor underneath. If you’ve noticed scuffs, scrapes, gouges or staining on your wood or laminate floors, investing in area rugs can put a stop to the problem. And over time, it’ll save you money on floor repairs and refinishing.
  2. Your feet are always freezing. You get out of bed in the middle of the night to use the bathroom, and by the time you get back, your feet are so cold that it takes you thirty minutes to get back to sleep. Or you lay in bed after the alarm clock goes off, dreading the moment when your bare feet make contact with the frigid wood or tile. Socks don’t help, and even your fuzzy slippers let in the cold. Sounds like it’s time to insulate those floors with some nice, soft, warm rugs!
  3. The rooms in your home just seem to be missing something. Maybe it’s a lack of color or vibrant patterns that help to tie together the interior design of your living space. Or maybe your living room just feels stark and somber with all the bare hardwood. Either way, there’s something missing, and it can only be remedied with rugs!
  4. Guests don’t stay long. A home full of hard surfaces is an unwelcome place for guests. They might not say anything about it, and probably they aren’t even consciously thinking it. But somewhere in the back of their minds, they are subconsciously yearning for the lush, soft comfort that only rugs can provide.
  5. You have a new baby (or grandchild) on the way. Babies love to roll around on the floor. But hard, bare wood or tile floors are not conducive surfaces for infants to roll around on and explore! Introducing area rugs to your living space will make your little ones more comfortable and less likely to be injured.

 

We don’t sell rugs, but we do clean them! If you live in the Asheville, NC area and you decide to make the investment in rugs for your home, give us a call for periodic cleaning. And if you decide not to go with rugs for your floor covering, that’s okay—we clean hardwood, laminate, tile, slate, and carpet, too! You can get in touch by phone at 828.772.1824, or drop us a line using our contact form.

Meet Our Crew!

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Not to brag, but at Five Step Carpet Care, we’re proud and honored to have the best crew around! Our employees are skilled, professional, and friendly, and they also have cumulative decades of experience cleaning carpets, upholstery, and more. Our clients are always commenting on how neat and knowledgeable these guys are.

Meet the Crew

Intro- Version 1 from StoryShare on Vimeo.

Bottom line: our clients deserve top-quality service from top professionals, and we strive every day to deliver just that. We truly believe that you won’t find a better crew out there. But why not find out for yourself? If you’re in need of carpet, rug, upholstery, wood floor, or tile cleaning in the Asheville, NC area, give us a call at 828.772.1824 or get in touch via our contact form today!