1 2 3

Asheville’s Best Floor & Carpet Cleaners

Five Step Carpet Care is Asheville’s preferred choice for green carpet cleaning. Using less water and an eco-friendly cleaning solution, Five Step Carpet puts the client and the environment first. We offer a number of effective high-quality cleaning solutions for both residential rug cleaning and commercial carpet cleaning needs, including oriental and area rug cleaning, upholstery cleaning, tile and slate cleaning and sealing, and wood floor polishing.

Learn More

Rug Cleaning Calculator

Keeping your rugs clean and beautiful can increase the aesthetic appeal and beauty of your home and ensure a healthy environment. There are some factors of cleaning a rug which includes the size, type of material, damage, protection, and delivery method. We’ve made it even easier for you to determine the cost of cleaning your rugs by building our rug cleaning calculator.

Get Price Now

Our Services

Green Carpet Cleaning

Green Oriental Rug Cleaning

Area Rug Cleaning

Green Upholstery Cleaning

Tile & Slate Cleaning & Sealing

Wood Floor Cleaning & Polishing

Types Of Rugs We Clean

Oriental Rugs
Persian Rugs
Wool Rugs
Shag Rugs
Braided Rugs
Machine Made Rugs
Cowhide Rugs
Woven Rugs
Tufted Rugs
Synthetic Rugs
Knotted Rugs
Sisal Rugs
Silk Rugs
More

MEET THE TEAM

Mitchell Finney

Russell Finney

Garrett Finney

Chris Mackie

Google Rating

4.9

Based on 207 reviews

Five Step Carpet Care of Asheville

4.9

L. Hay

19:00 30 Jul 24

This company is WONDERFUL! They've come twice to clean my 93+-year-old Mama's recliners and carpeting and made things look like new. They're kind and respectful and thorough. I wish I could give them even MORE stars!

Elizabeth Martin

11:52 05 Jun 24

Thanks to Scott, Russell and the Five Step crew for making our 40 year-old oriental rugs look great! They were quick to respond, friendly, courteous, and on time for pick-up and delivery. Plus reasonably priced. I'll certainly use them again and recommend them to friends.

Sandie Seigal

21:10 17 May 24

I was told by my very savvy realtor that I had to replace the carpets in my 2 bedrooms as they could never be sufficiently cleaned. Surprise!! They look brand new after being cleaned by Chris and Mitch from Five Step Carpet Care of Asheville. What a savings! Not having to go thru the hassle or expense of getting new carpets. Not only do they do quality work, but the staff is very available, concerned about meeting client needs, and easy to work with. The best carpet cleaners I've ever had!

Amy Davison

15:23 12 May 24

The folks Five Steps Carpet Cleaning are so knowledgable, responsive & on time. My carpets look like new. They also had my upholstered furniture & my oriental while there. Great quality & sevice.

Chris Silliman

11:36 10 May 24

Wow, what a great job Scott and crew did. Carpet and upholstery cleaning done to perfection. Explanations of work being done.The work was completed with great results with positive attitudes.I highly recommend 5 Step Carpet Care.

Robbie Ericson

13:44 22 Apr 24

They were awesome! Did a wonderful job cleaning our rug and came out to pick it up and bring it back exactly at the time they promised. So easy - I'd recommend them to any and everyone!

DANIEL JACKSON

15:08 16 Apr 24

These guys are terrific! Very upfront with services and pricing. Very prompt and professional with pickup and delivery. The large area rug was well cleaned. Also helped me out with some pads for hall runners. Thanks for all the help guys!

Emily Worley

18:28 25 Jan 24

It is always a pleasure working with Five Step Carpet Care. They treat us and our clients with the upmost thoughtfulness and care. We have worked with them for years and look forward to continuing to do business with them in the future. Highly recommend!

Judith Dinelle

20:02 03 Jan 24

We had five step come do one of my carpets and they did such a great job that we had Chris and his partner come out to do our engineered floors. They were absolutely beautiful when they were done. We just recently had them come back and do the rest of the carpets in the house. I can only say they were Fantastic and very professional! I would recommend the company and Chris to everyone. Thank You Chris!!!

Kathleen Blackburn

15:42 03 Jan 24

This company will give you 100 percent satisfaction in every aspect of the experience! We have used them multiple times over many years and have appreciated the professionalism, quality and efficiency they provide. We will continue to use this outstanding company for all of our carpet cleaning needs in the future.

Jacquelyn Hallum, MBA, MHA

13:41 26 Dec 23

My first experience with FSCCA was excellent. Cleaning a very soiled silk rug and floor lining came out looking brand new and cleaned two soiled recliners with coffee stains. They took the rug and lining to clean in-house. Back in less than 2 weeks. Very nice folks and communicative. I'm so glad that I found them. Just in time for the holidays.

marie marcella

14:38 02 Dec 23

What a hardworking outfit! Chris & crew arrived on time, got right to work, and did a splendid job on our 30-year-old couch. Embedded stains are so gone! It looks like a new couch. As he assured us, the carpets did not transfer any moisture onto our wood floors; the carpets were barely damp to the touch and only on the top. We are very pleased with the results and would definitely use this company again. Highly recommended. And local too!

Arleen Ferrara

14:50 25 Nov 23

I can’t say enough about Scott and his team at five stop carpet care. I called him in a panic when my African desert tortoise took a giant poop on my brand new white rug! He eased my mind and came to pick up that rug and another rug for cleaning. The stain is completely gone and the service was stellar. He even manage to get the rug back to me the day before Thanksgiving in time for my family gathering. We’ll be customers for life.

Jenny Williams

14:58 21 Nov 23

Five Step Carpet Care has been coming to our rescue for over 10 years- personally and for our clients. Responsive, Professional, Friendly and Efficient is the only way this company operates. Over the years, they have taken care of our carpeting, upholstered furniture and area rugs which they clean off site in their own shop. 5 Step Carpet Care goes above and beyond every time they have been to our home! I highly recommend this family owned and operated company- they are top notch!

Alice Dunbar

23:38 14 Nov 23

Family owned and their level of service is incomparable to any others I’ve worked with, especially the carpet cleaning franchises. They’ve also done excellent work cleaning my wool & oriental rugs, where they take them to their facility for an extensive gentle cleaning process. All that, plus very fair pricing!

Doreen Tanenbaum

13:22 11 Nov 23

I am writing to express my wholehearted recommendation for Scott and Richard’s oriental carpet cleaning. They are committed to excellent service.Their professionalism and attention to detail were evident in every aspect of their work. Whether it was a routine maintenance task or addressing a specific issue, they consistently approached their responsibilities with a high degree of conscientiousness.One of the standout qualities of Scott and Richard is their punctuality. It is rare to find service providers who not only meet but often surpass expectations when it comes to timeliness.Their work was nothing short of excellent. They approached each task with a keen eye for detail, and completed it to the highest standard.In conclusion, I highly recommend Five Step Carpet Care of Asheville.Doreen TanenbaumHendersonville, N.C. 28739

Jennie Grimes

22:24 04 Sep 23

Can’t say enough great things about this team. They picked up and delivered 8 cleaned rugs, five rug pads, trimmed several rug pads, installed three new ones and cleaned almost 3000 ft.² of hardwood flooring. They were careful with all my furniture (some of it pretty heavy to move), showed up on time, were very courteous and worth every penny.

Jameson Johnson

21:38 21 Mar 23

My experience with Chris and Five Step Carpet Care of Asheville was OUTSTANDING. Chris was very responsive. His price was right and his team did a very professional job. I highly recommend Chris and Five Step Carpet Care of Asheville to anybody seeking carpet cleaning services in Asheville and Beyond!

Chris Thompson DC

15:23 20 Mar 23

Update: I had 5 step come to the house today and they were great, on time and respectful of the interior. It took them about a half hr to fix our stain issue that we should have gotten removed 10 years ago. I would highly recommend them for any carpet or rug cleaning or hardwood floor cleaning. Very professional in short I really like them, and would use them again, in a second.I give them 7 out of 5 stars

Janet Robbins

13:12 04 Mar 23

I've had the pleasure of calling on Five Step Carpet Care for many years for wall to wall cleaning of a large home to beloved area rugs. It's more and more rare to work with a company who not only does an outstanding job at their trade, but follows through with returned calls, contact, respect for the property, and in general are great folks. Thank you Five Step!

Stephanie Hellwege

13:55 30 Dec 22

I cannot express my gratitude to 5 Step carpet care. We had a sprinkler break at one of my accounts in Asheville, North Carolina. We had some oriental rugs and Persian rugs that got wet during the sprinkler break.5 Step Carpet care, are experts at oriental rugs and Persian rugs. Scott and his team picked up all 25 rugs, brought back to their facility. If you have oriental rugs and Persian rugs, please be sure that the company that you use to clean them understands how to clean, oriental and Persian rugs. 5 Step actually has a YouTube video that shows their process in taking care of oriental rugs and Persian rugs, I have shown this to my customers countless times. Thank you Scott and team first on site Restoration appreciates you!

Elena Kovrigin

16:31 11 Dec 22

Love love love this company and their level of service! We get our carpets and a couple of rugs cleaned every 3-4 months because of small kids’ mess, dogs and just life. And they always do a great job.

HKC Properties

19:25 07 Dec 22

Scott and his team have cleaned several area rugs for a short-term rental property I manage. They have always been professional and courteous, and they do an excellent job of cleaning our area rugs. Their pick-up/drop-ff service is also very helpful and convenient.

Gail Weams

22:09 29 Nov 22

Booked my cleaning quickly. Arrived for pick up & delivery at the exact time they quoted. Called as soon as cleaning was complete. The rug looks & feels as it did the day it was purchased. They put it back in place & assisted me with the furniture!!! I couldn’t be more pleased! I would recommend them to anyone for area rug cleaning!

Stefan Detemple

18:52 27 Nov 22

Chris, Scott and the team came out for carpet and stairs cleaning. Besides the great result I appreciate their flexibility working around my crazy schedule. I recommend Five Step Carpet Care fo Asheville!

Janet Easterling

01:58 02 Nov 22

Scott and his team did great work. They showed right on time and returned my cleaned oriental rug right on time. I will definitely use them for more floor cleaning projects.

Sarah Nie

19:37 06 Jun 22

Five Steps Carpet Care have been our Go-to company for carpet care and upholstery cleaning. They are knowledgable and professional, very hardworking and easy to work with on regular basis.

Judy Leavitt

18:20 22 Feb 22

Chris and his partner were delightful, efficient, knowledgeable, and thorough. It was a delight doing business with them and I highly recommend them for all rug and upholstery cleaning.

Ingrid Adelsbach

14:12 16 Feb 22

Easy to contact, cleaners showed up on time, were courteous, careful with the furniture and my carpets look great. Will definitely use 5 Step Carpet Cleaning again.

Cynthia Giangreco

20:36 13 Jan 22

I have never written a review because I haven't ever been so enthusiastic. This company is fantastic!! Amazing skill. Amazing service. They came on time. Chris was honest about a stain on upstairs carpet but promised to work really hard for me. It's perfect. Chris is so professional and nice and helpful.

Nadine Burleson

22:55 22 Jul 21

Service was great! squeezed me in quickly due to a sick pet accident on our carpet. Great job.

Cindy Hilderbrand

18:51 25 Jun 21

We have had Five Step out to our house several times over the past 10 years. We have never been disappointed. The crew is always on time and does a fabulous job with our carpets, area rugs, laminate, and kitchen tile. We are always treated with courtesy and our home, belongings and pets are treated with respect. I highly recommended Five Step Carpet Care for their valuable services.

Barbara Williams

14:19 04 Jun 21

Originally I called 5 Step Carpet Care because they are a "green" business. I trusted them with my antique oriental rugs and they came back beautifully. Color restored and very soft, I also got excellent rug pads for continual care. I have so much faith in them i had them clean small area rugs hand hooked by my father. We have one room with installed carpet that would be better replaced but 5 Step gets it looking so much better I can put it off. On top of their excellent work they are friendly and helpful. Really its a 10 star business!

Pam Garrett

20:14 03 Aug 20

I had never considered that a carpet cleaning service would also clean tile floors! Five Step Carpet Care came out right away to give an estimate, we were scheduled in a short time, they were punctual, professional, and thorough. The tile is so clean and they did the hard grout cleaning that I endured two years ago - well worth the price I paid! They also cleaned an area rug while they were on the job and it is much cleaner and fresher! I plan to have them back once a year!

Jennifer Riels

14:34 05 Mar 20

Carpet cleaning is a reality of life for homes with carpet. For years, I just dealt with mediocre service because I simply don’t have the time or equipment to do it myself. My neighbor recommended 5 Step and I reluctantly called. Seriously so impressed! Our carpet is 12 years old. We have children and dogs (And a new puppy) and the carpet looks new. I am not a regular review writer but I would recommend 5 step to anyone who needs carpet cleaning. I actually scheduled the appointment a month out to align with some events we have coming up. They were on time, ready to work, and even added an area I didn’t schedule (new puppy) for a great price.

Sandy M.

00:32 05 Mar 20

Wow! They were so friendly, efficient, and CLEAN!! They got years-old stains out of our almost white carpet in less time than it takes me to run the dishwasher. Their pricing was so reasonable and their communication was fantastic!! Adding them to my contacts...I’ve found my carpet people!!

Kathy Rothenfeld

15:52 24 Jan 20

Five Step Carpet Care is a wonderful company. They did a great job on our rugs, carpet and upholstery. They were punctual and had such a wonderful attitude. Their technicians were friendly and engaging. I highly recommend them. One spot on a carpet did not come all the way out, so I sent an e-mail to them and they responded the next day to schedule a follow up appointment to remove the spot. They do what they say! Very impressed! Best carpet cleaning experience I have ever had!

Linda Gooding

17:27 30 Dec 19

These guys are wonderful. Good communication, showed up right on time, did a very good job of cleaning a dirty indoor/outdoor carpet on my screen porch. And they're versatile! Next time I'm going to have them clean my leather sofa too. They are also good sports about serving those of us in the hinterlands some distance from Asheville. I very much appreciate it!

Kenny Fischer

16:33 20 Nov 19

Great family owned and run, local business. They were able to fit me in within days of calling to set up. Communicated day of, exactly when they'd arrive and they actually beat me by a few minutes. (Sorry to make you wait, Garrett!) Very thorough and professional! Will definitely utilize their services when needed again, but they've done such a job that it might be awhile!

S Trigg

01:56 16 Nov 19

Five Step did a wonderful job on my newly purchased Oriental rug. Very professional and personable. Used natural products for cleaning. Price was right. I highly recommend their service!

Art Klein

16:39 08 Nov 19

We have used Five Step Carpet Care for our Hardwoods and carpet cleaning. Both times we have used them the crew has been extremely professional, We were giving a time frame and they show up on time. The quality and workmanship is superior. My hardwoods never looked so good. Having a puppy, they came in and spot cleaned all of our little mistakes. You wouldn't know we have a puppy. I highly recommend this company

Pam Hecht

21:21 31 Oct 19

Cleanest my rug and beige couch have ever been after a cleaning! These people are miracle workers. The two young men who came to do the job were prompt, friendly and efficient. They came when exactly when they said they would and were extremely professional. I will be calling them again in the future!

Jill Preyer

16:13 07 Oct 19

Five Step cleaned all my oriental carpets and kept them while I was moving. After I moved they cleaned and buffed the 40 year old hardwood floors and I was stunned by the difference. From dull and dirty to shiny and new! After doing the floors they put down the beautifully cleaned carpets and my place now feels like home. Furniture was carefully moved and returned and the services were exceptional. I highly recommend Five Step.

Karen Goss

16:50 12 Sep 19

A huge shout out to Five Step Carpet Care of Asheville - they did a great job on our wool carpet, removing stains and now it looks brand new and fresh! The team very knowledgeable, professional and proficient. I highly recommend their service and will be calling them soon to clean 4 more rooms + oriental rugs.

Laurel Tillman

15:35 10 Sep 19

Garrett and the team were absolutely fabulous! I had a white wool rug I spilled an entire cup of black tea and made it worse with tips online. My rug seriously looks brand new. They were fast, courteous , and patient when I was away for a family emergency. I will use them always for my flooring care needs.

Laurel Tillman

15:35 10 Sep 19

Ursula Jorch

15:43 09 Sep 19

Five Step does a great job! I’ve had them clean rugs, carpets, and furniture, and each time, the work has been very good. They’re responsive to requests, and bring a cheerful attitude to the work. It’s a pleasure having them in my home. I would recommend Five Step for your home or office!

Dawn Walker

17:17 16 Aug 19

Garrett and Russell from Five Step Carpet Care were fabulous and fantastic! I couldn't believe how fast, courteous and professional they were. The job they did was great and I will be calling on them again. I honestly had some pretty badly water spotted (and possibly pet spotted) carpets and was intending to replace the carpet but Five Step cleaned it right up and there is no need to replace the carpet any more. I highly recommend!

Dawn Walker

17:17 16 Aug 19

Kyle and Kendra Robinson

15:04 24 Jul 19

I have used Five Step several times in the last 5+ years and have always been happy with the results. The guys are incredibly friendly and do a great job every time. I always recommend them to anyone looking for their offerings, knowing that they will provide excellent service, as they have for me many times.

Sharon Vansickle

18:49 11 Jul 19

Five Step Carpet Care is the BEST carpet cleaning service I have ever used. The crew was very professional, carpet and area rugs were left nearly dry at the end of the process. Highly recommend this business, and I'll definitely use them again. Very happy with the work and price. Thank you Five Step Carpet Care!

Meagan Cole

01:43 28 Jun 19

Garrett and his brother took the time to come to my new home for an estimate last minute to work around my needing to leave town without complaint. They listened to all of my questions. They even helped carry a massive box upstairs, so my mother and I did not have to do it ourselves. They came back just a few days later to clean the carpets, and they look wonderful!! I could not recommend these guys more!

Lynn Bahan

17:06 26 Jun 19

I own a pet friendly, vacation rental property and my 23-year-old carpet still looks great thanks to these guys! I love the fact that they use all natural, non-toxic, and environmentally friendly products too! I highly recommend this company!

Kim W

16:10 26 Jun 19

So great....They came out two days after I called. Happy the other services were booked!! VERY friendly and courteous. Carpets look wonderful. Will be using them for all of our carpet cleaning in the future 🙂

Sam Banks

13:56 26 Jun 19

Five Step Carpet Care has cleaned our carpet several time and they have always done a excellent job. I would highly recommend this company for their professionalism and care for their services provided. One big factor is that they are on time and call you if they are running late. You can't go wrong with this local, family company.

Michael Ashmore

15:44 03 Jun 19

Five Step is the best in the business! They are always prompt, professional, dependable, courteous, and reasonably priced. They have always done a fantastic job, and our old rugs look much brighter after they're done. When you hire Five Step you can be assured you're getting a stellar job from fine people. Thank you, Chris and Mitchell! You're the best.

Michael Ashmore

15:44 03 Jun 19

Christine Kavanagh

13:37 20 May 19

We called Five Step at the recommendation of a friend who used them in 2018. They showed up exactly on time, did a great job and were super affordable. We had a challenge that required an additional visit to complete the work on our kitchen floors and they only charged a small additional fee to do the work. Great guys and I can't recommend them enough - we will definitely be using them again in the future.

John S

13:54 14 May 19

We’ve been using Five Step for years. After the first carpet cleaning years ago we never looked for another service. They are friendly and professional. They do an outstanding job, will spend extra time and effort on those tough stains. What’s nice too, is the carpets aren’t totally soaked for the next two days. Having people you can trust throughout your house is very reassuring. Five Step is our only carpet care company.

Evelyn Everidge

16:13 11 May 19

These guys are awesome! They are the only ones I have relied on to clean my carpets for years. They arrive exactly on time, do an amazing job on my carpets, their professional, courteous, very reasonable on prices and just a pleasure to do business with.I highly recommend them!

Terrilyn Chance

17:29 09 May 19

Really professional company and the results far exceeded what I expected. Garrett and Russell did an amazing job cleaning my area rugs, they look brand new! A BIG Thank YOU!!!

Cait Pomeroy

16:34 30 Apr 19

We have used Scott’s team at Five Steps since we moved to Asheville almost 8 years ago. Just about once every year. Furniture and carpets take a beating with cats, dogs and 2 active people in and out of gardens. They are thorough, friendly and always on time. Love that the cleaning solution is better on the environment and uses less water too.

Rachel Kauffman

18:03 29 Apr 19

Very happy with Five Step Carpet Care! They are responsive in scheduling and friendly. The work is wonderful. My carpets get pretty beat up by kids and pets and Five Step can get them spotless every time. I highly recommend their service. Their rates are very affordable too!

Maggie Carter

15:44 25 Apr 19

I had them clean my carpets a year ago and was pleased with how it worked and how fast the carpet dried so i could put my house back together sooner. Chris and Mitch are friendly and answer any questions that I have. I am having them come back this year for another go around of keeping my carpet clean and in good condition. thank you.

Susie Clontz

19:15 17 Apr 19

They we're professional and very courteous! We have 6 dogs and live in a farm .Red clay dirt is my life.....so they had their work cut out for them .I am so very please with the results I cannot stop staring at the shine in my wood floors! I think I will wear white socks and get crazy!!! Cannot say enough!

Oliver Richards

15:54 27 Mar 19

Garrett was so incredibly helpful and it has just been a wonderful experience working with this company. We’re in the process of moving which has been incredibly stressful, but Five Step Carpet Care has been wonderful! Highly recommend them for their quick service, punctuality, professionalism, and care. The carpets look amazing and I couldn’t be happier!

Maria Aponte

13:27 15 Mar 19

Very impressed with Five Step Carpet Care. Their team is very professional and communicated well with me, not to mention my carpet looked and smelled great after they finished! I purchased a house that sat empty for a significant time period and hired Five Step to clean the carpets. They got some large stains completely out and I am thrilled! Highly recommend them for your carpet and rug care needs!

ivy Dyckman

22:02 14 Mar 19

Garrett and Chris did outstanding work on our very dirty sofas and area rug. They arrived on time, explained the procedure, deep-cleaned the items, and left the work areas spotless. Their courtesy and patience were to be commended as well. They or other team members will be returning next month to clean our leather sectional as well as next year for a spring cleaning.

Pamela Orander

17:22 01 Mar 19

You want to talk about professional, fast , and above superior job of getting my kids drink, dirt and food stains out of my area rugs. They are a godsend for sure. I thought my rug would be trashed. Super reasonably priced and would recommend to anyone. Not only that but the got my tile floor grout cleaned (they used this awesome special tool they had) - maybe cleaner then the day it was done. Thanks to Scotty and his team for always doing the best floor and carpet work ever! Also recommended t my friend for wood floor care and buffing and they knocked it out of the park. Thanks Guys! SO RELIABLE - seriously the best!

Lisa Wright-Glovan

13:01 28 Feb 19

Five Step has done an amazing job on many occasions with our area rugs and hardwood floors. Friendly service people and very competitive pricing. Strongly recommend!

Savannah Sharp

18:09 04 Jan 19

Garrett did a fabulous job on our carpets! We had a few really tough spots especially right by the front door where the rubber is coming off of the door. It was almost black and it basically looks brand new now! Plus their scented stuff smells great 🙂 Would recommend to anyone! Completely green & pet safe!

See all reviews Write a review